CSi Return/Refund Policy

Last Updated: August 8, 2024

Welcome to Canadian Scientific Lab Systems, (“us,” “we,” “our,” “Canadian Scientific,” or “CSi,”), a Web site focused on the sale of laboratory furniture and equipment (“Products”) to businesses and other entities via the Internet. In order to help make our site (“Web site”) a trustworthy and safe place to buy goods, all users (“you”, “your” or “The Customer”) of our service are required to accept and comply with all of the terms and conditions provided herein, as amended from time to time.

This Web site provides an Internet-based venue for the sale and purchase of Products distributed by Canadian Scientific and manufactured by our partner manufacturers and suppliers (our “Suppliers”). This Web Site Use Agreement explains the contractual agreement between you and us regarding your use of our Web site, as well as the terms and conditions applicable to your purchase of Products on our Web site (collectively, the “Terms of Use”).

If you have any questions regarding Canadian Scientific’s Return/Refund Policy, please contact us at (226)780-4793 or Toll-Free at 1(866) 269-2811
Your use of the Web site signifies your legal and binding agreement to all the terms and conditions set forth in our privacy policy, as well as any other agreement related to your use of this Web site including, but not limited to, any terms and conditions of purchase.

Canadian Scientific can be contacted by email at info@canadianscientific.ca. The Web server on which this Web site is housed is owned and maintained by Canadian Scientific.

Terms of our Return/Refund Policy are outlined below and apply to www.canadianscientic.ca. Our Web site also includes separate sections outlining our Privacy Policy

Incomplete Transactions and Cancellations of Orders.

1. Termination Prior to Shipment. The customer may cancel an order prior to shipment by contacting their Designated Project Manager. In such case, no payment will be due.
2. Termination Subsequent to Shipment and Prior to Acceptance. Subsequent to shipment by Canadian Scientific, but prior to Acceptance of Products, as provided above, the customer may cancel an Order by contacting their Designated Project Manager within a five (5) day Acceptance Period. Canadian Scientific will provide The Customer with disposition instructions and may charge The Customer for shipping expenses and restocking fees.

Product Returns.

All returns, replacements, technical services and support shall be handled by Canadian Scientific as follows: Products described below may be returned to Canadian Scientific within 30 days for replacement or adjustment. To assure prompt handling, The Customer must obtain a Return Goods Authorization Number (“RGA Number”) from Canadian Scientific and reference this number on return shipping documents. Returns made without the RGA Number will be returned to The Customer, freight collect. Canadian Scientific reserves the right to reverse any credit issued to The Customer: (i) for any Product not returned after authorization and requested by Canadian Scientific; or, (ii) if, upon return, such Product is determined by Canadian Scientific not to be defective. Canadian Scientific will grant full credit for: (i) Products not supplied in accordance with The Customer’s orders; and, (ii) Products which are defective at the time of receipt by The Customer. Canadian Scientific will grant partial credit for Products ordered in error, with the exceptions noted below. Product returns for Products ordered in error are subject to a 15% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Canadian Scientific. Canadian Scientific will not grant credit for: (i) Products which have been discontinued; (ii) Products which are personalized or customized; (iii) Non- Canadian Scientific line products supplied to The Customer as an accommodation, including, without limitation, third party purchases; (iv) Products not purchased from Canadian Scientific; (v) Refrigerated or temperature controlled Products; (vi) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new.

Our Guarantee.

Solely with respect to Canadian Scientific products purchased in Canada and the US, they may be returned for any reason within 30 days of purchase for full credit of the purchase price (excluding freight) with the following exclusions: (i) Products not purchased from Canadian Scientific; (ii) Refrigerated or temperature controlled Products; (iii)Equipment and instruments with a purchase price of $1,000 or more;

Product Warranty and Disclaimer.

Orders placed for Products on this Web site are subject only to the relevant manufacturer’s standard commercial warranty terms in effect at the time of Order placement by The Customer, which warranty terms shall be made available to The Customer to the fullest extent possible through Canadian Scientific. We warrant only that the Products delivered shall conform substantially with the description of such Products as provided on our Web site. THIS WARRANTY IS EXCLUSIVE AND WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Your exclusive remedy against Canadian Scientific and any Supplier with respect to Products proved to our satisfaction to be defective or nonconforming shall be the replacement of such Product without charge or refund of the purchase price, upon the return of such Product in accordance with our instructions prior to Acceptance. IN NO EVENT SHALL CANADIAN SCIENTIFIC, CANADIAN SCIENTIFIC’S SUBSIDIARIES OR AFFILIATES, OR ANY SUPPLIER BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF WE OR ANY OF OUR SUBSIDIARIES, AFFILIATES OR SUPPLIERS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. IF WE DELIVER CUSTOM GOODS FOR YOU BASED ON INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS YOU PROVIDE TO US, CANADIAN SCIENTIFIC, OUR SUBSIDIARIES, AFFILIATES AND SUPPLIERS SHALL NOT BE LIABLE FOR THE LACK OF SUFFICIENCY, FITNESS FOR A PARTICULAR PURPOSE OR QUALITY OF THE GOODS TO THE EXTENT ATTRIBUTABLE TO SUCH INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS.

Other Restrictions.

This policy is subject to change without notice by Canadian Scientific. This policy is further subject to modification or revision as Canadian Scientific may deem appropriate or necessary to comply with applicable federal, provincial, local and international laws, rules and regulations, and any other applicable regulatory agency guidelines and restrictions.

Canadian Scientific can be contacted by email at info@canadianscientific.ca or by phone at (226)780-4793 or Toll-Free at 1(866)269-2811. The Web server on which this Web site is housed is owned and maintained by Canadian Scientific.

Canadian Scientific is not responsible for the privacy practices or the content of any other Web sites that are hyperlinked to or from canadianscientific.ca

Note: No returns or refunds will be issued after installation. All current and past Canadian Scientific orders placed through our website are saved in your account under My Account > Orders.
We are always happy to provide maintenance, care, and repair advice whenever possible. Please reach out to your Designated Project Manager with any questions you may have.